Order questions
For delivery, confirmation, or order details, contact support with your order number.
Questions answered
Check compatibility
Read the product page carefully for layout, key count, software, and platform notes.
Keep packaging
For returns or warranty support, keep the product, accessories, packaging, and proof of purchase.
Orders
2 answersHow do I place an order?
Choose your product, add it to cart, and complete checkout with your delivery details.
Will I receive an order confirmation?
Yes. You will receive a confirmation by email or WhatsApp with your order details.
Delivery
3 answersWhere do you ship?
We ship within Morocco only.
How long does delivery take?
Usually 24 to 72 hours depending on your city and courier route.
Do you offer cash on delivery?
Yes, cash on delivery is available in most areas.
Compatibility
2 answersDo M4G keyboards work with consoles?
Our keyboards are designed for PC use. Console compatibility is not guaranteed and is not covered by warranty.
Which layout do you use?
Product pages always mention the exact layout, such as ANSI or ISO, and the key count, such as 68-key.
Warranty
2 answersIs warranty included?
Yes. Warranty duration depends on the product and is stated on the product page.
What does warranty cover?
Manufacturing defects only. Physical damage, liquid damage, misuse, or unauthorized modifications are not covered.
Returns & Exchanges
2 answersCan I return or exchange my product?
Yes, if the product is unused and returned with full packaging and accessories. Conditions apply.
What do you need for a return?
Clear photos of the product and packaging, plus the order number. Our support team will guide you.
Software & Support
2 answersWhere can I download the software?
You can download official software from the M4G Software page when available for your model.
How do I contact support?
Use the Contact page or WhatsApp support during working hours.
Still need help
Send us your order number, product model, and a clear explanation. For technical problems, add photos or a short video so support can help faster.