Frequently Asked Questions
Quick answers about orders, delivery, warranty, returns, and software support.
Orders
How do I place an order?
Choose your product, add it to cart, and complete checkout with your delivery details.
Will I receive an order confirmation?
Yes. You’ll receive a confirmation (email or WhatsApp) with your order details.
Delivery
Where do you ship?
We ship within Morocco only.
How long does delivery take?
Usually 24–72 hours depending on your city and courier route.
Do you offer cash on delivery (COD)?
Yes, cash on delivery is available in most areas.
Compatibility
Do M4G keyboards work with consoles (PS/Xbox)?
Our keyboards are designed for PC use. Console compatibility is not guaranteed and is not covered by warranty.
Which layout do you use?
Product pages always mention the exact layout (ANSI / ISO) and key count (e.g., 68-key).
Warranty
Is warranty included?
Yes. Warranty duration depends on the product and is stated on the product page.
What does warranty cover?
Manufacturing defects only. Physical damage, liquid damage, misuse, or unauthorized modifications are not covered.
Returns & Exchanges
Can I return or exchange my product?
Yes, if the product is unused and returned with full packaging and accessories (conditions apply).
What do you need for a return?
Clear photos of the product + packaging, and the order number. Our support team will guide you.
Software & Support
Where can I download the software?
You can download the official software from our website’s Download page (when available for your model).
How do I contact support?
Use the Contact page or WhatsApp support during working hours.